Do I have to become a member to shop?
Yes, but membership is free and you only have to sign up once. Being a member allows you to shop, collect and redeem points, access our promotions and keep track of your orders!
Do you accept credit cards?
Not at this time. We only accept e-transfers.
How do I pay?
We accept e-transfers!
Please send an e-transfer to [email protected]
. Please use “What is my Order ID” as the security question and the word “Order” followed by your Order ID number as the answer (NO SPACES). Example, if your order number was 12345, then your security answer would be “Order12345”. Your order won’t be shipped until the funds have cleared in our account.
What do I name the e-transfer?
If your bank requires you to have a name for your e-transfer, please use “HC Payments”. We are unable to accept e-transfers that have any mention of cannabis, weed, The Healing Co., etc. Your e-transfer will be declined and you will be asked to resend payment.
How will you ship my package?
We ship all orders in discreet boxes via Canada Post.
Do you provide tracking for my order?
Yes, once it has been shipped, we will email you your tracking number. If you do not receive it, please check your junk folder before emailing us at [email protected]